At 1cuci, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over it as a user of our Malaysian online casino and sports betting platform.
These summary cards do not replace the full policy below. Please read the complete document for a thorough understanding of how 1cuci handles your data.
1cuci collects personal data that is strictly necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We do not collect data speculatively or sell it to advertising networks.
All data transmitted between your device and 1cuci is protected using 256-bit SSL/TLS encryption. Sensitive data including payment credentials and identity documents is stored in encrypted form with access restricted to authorised personnel only.
You have the right to access your personal data, request corrections, withdraw consent, and request deletion of your data at any time — subject to legal retention requirements. Submit requests to [email protected] and we will respond within 30 days.
We share your data only with payment processors (Touch 'n Go eWallet, Boost, Maybank, CIMB, etc.), identity verification partners, fraud prevention services, and regulators where legally required. We never sell your data to third-party advertisers.
1cuci uses essential, functional, and analytical cookies. You can manage non-essential cookie preferences through your browser settings. We do not use cross-site tracking cookies or third-party advertising pixel trackers.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Malaysian law and regulatory obligations. Account data is held for a minimum of 5 years post-closure.
1cuci ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://1cuci.cam (the "Platform"). This Privacy Policy sets out in detail how the Company collects, processes, stores, uses, and discloses personal data obtained from or about users ("you", "the User", "the Player") in connection with your use of the Platform and all associated services.
1cuci is committed to protecting your privacy and handling your personal data responsibly, lawfully, and transparently. We comply with applicable data protection principles and take reasonable technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By using the Platform, you consent to the data practices described in this Policy.
For the purposes of this Privacy Policy, the following definitions apply:
The Data Controller responsible for your personal data in connection with the Platform is 1cuci, operating the website at https://1cuci.cam. For all data protection enquiries, requests, or complaints, you may contact us via the details provided in Section 17 (Contact Us) of this Policy.
We collect personal data through several channels and in several categories. The following table summarises the categories of data we collect and the primary sources from which they are obtained.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad or passport number, nationality | Provided by you during registration and KYC |
| Contact Data | Email address, mobile number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Provided by you during registration |
| Financial Data | Payment method type, masked account numbers, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), transaction history | Generated during deposit and withdrawal transactions |
| Identity Verification Data | Copies of identity documents, selfies or liveness check images, proof of address documents | Provided by you during KYC verification |
| Technical Data | IP address, browser type and version, device type and operating system, session duration, referring URL | Automatically collected by platform systems |
| Usage Data | Game history, bet amounts and outcomes, pages visited, features used, promotional offers accepted | Generated by your activity on the Platform |
| Communications Data | Records of live chat conversations, email correspondence, WhatsApp support messages | Generated through your support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, preferred communication channel, bonus preference history | Provided by you or derived from your behaviour |
Certain fields on the Platform are optional. Where fields are optional, we will indicate this clearly. You may choose not to provide optional data, but doing so may limit your access to certain features or promotional offers.
We do not intentionally collect special category personal data (e.g., health data, racial or ethnic origin, political opinions, biometric data used for identity verification purposes, or religious beliefs) unless explicitly required for regulatory compliance — for example, in connection with responsible gambling assessments or legal orders. Where special category data is collected, we will seek your explicit consent unless another lawful basis applies.
1cuci processes your personal data for the following specific purposes:
We process your personal data under the following lawful bases:
1cuci does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited and lawful circumstances:
To process your deposits and withdrawals, we share necessary financial and identity data with our approved payment service providers. These include but are not limited to operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX-connected banks (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency processing services (USDT TRC20, Bitcoin BTC). Each payment service provider processes your data under their own privacy terms and applicable financial regulations.
To fulfil KYC obligations, we share identity data with third-party verification service providers. These providers process your documents and biometric data (where applicable) solely for identity verification purposes and are contractually prohibited from using your data for any other purpose.
We may share transaction data, device fingerprints, and behavioural patterns with fraud prevention services to detect and prevent suspicious activity on the Platform.
We may disclose your personal data to competent authorities, law enforcement agencies, courts, or regulators where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 1cuci, our users, or the public.
We may share data on a confidential basis with our lawyers, auditors, and insurers where necessary for the provision of professional advice or the conduct of legal proceedings.
Some of our third-party service providers operate data processing infrastructure located outside Malaysia. Where personal data is transferred internationally, 1cuci takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy. Such safeguards may include contractual clauses, data processing agreements, or reliance on the adequacy of recipient jurisdiction data protection standards.
If you have specific concerns about international data transfers involving your personal data, you may contact us at [email protected] for further information about the applicable safeguards in place.
We retain personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data will be securely deleted or permanently anonymised.
1cuci implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
1cuci uses cookies and similar technologies to ensure the Platform functions correctly, to remember your preferences, and to collect analytics data that helps us improve the user experience for Malaysian players. The following categories of cookies are used:
1cuci does not use third-party advertising cookies, cross-site tracking cookies, or social media pixel trackers.
You can control or delete cookies through your browser settings. Most modern browsers allow you to: (a) view all cookies currently stored; (b) delete individual cookies; (c) block cookies from specific websites; (d) block all third-party cookies. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including logging in to your account.
Subject to applicable law, you have the following rights in relation to your personal data held by 1cuci:
You may request a copy of the personal data 1cuci holds about you and information about how it is processed.
You may request that inaccurate or incomplete personal data held by us be corrected or updated.
You may request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
You may request that processing of your data be restricted in certain circumstances — for example, while a dispute about accuracy is resolved.
You may request a copy of data you have provided to us in a structured, machine-readable format where technically feasible.
You may object to processing based on legitimate interests, and you may opt out of direct marketing at any time.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please submit your request to [email protected] with sufficient detail to allow us to identify your account and verify your identity. We will respond within 30 calendar days of receiving a valid request. There is no fee for exercising your rights in most circumstances.
The 1cuci Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account.
If you believe that a minor has registered on the Platform or that we hold personal data about a minor, please notify us immediately at [email protected].
With your consent, 1cuci may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, sports betting markets (including Liga Super Malaysia and EPL coverage), and special offers. You can opt out of marketing communications at any time by:
Please note that even if you opt out of marketing communications, we will continue to send you essential transactional messages relating to your Account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your Account.
The 1cuci Platform may contain references to or integrations with third-party services, including payment gateways (e.g., Touch 'n Go eWallet, Boost). These third-party services operate under their own privacy policies and terms of service, which we encourage you to review independently. 1cuci is not responsible for the privacy practices or content of any third-party service.
When you initiate a payment via a third-party processor, you will be redirected to or interact with that provider's interface. The data you submit directly to the third-party provider is governed by their policies, not ours.
1cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will:
We encourage you to review this Policy periodically. Your continued use of the Platform following publication of any amendments constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 1cuci, please contact our Data Protection team through the following channels:
We are committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you may be entitled to lodge a complaint with the relevant data protection authority in your jurisdiction.
Have more questions about how we handle your data? Our support team is available 24/7 in Bahasa Melayu, Chinese, and English.